Lost Passwords

New! Homework Hero Version 2.0 includes an automatic password retrieval function. Ask your site manager to consider an upgrade. Get information on Homework Hero Version 2.0.

If your school is using version 1.0 ... and you have forgotten your password, please ask your school site manager to reset it. Local managers can more easily verify your identity than we can. 

If your site manager is unavailable, contact us by the modes listed below. Please identify yourself by giving your name, your userid, and your school in your message. Please keep in mind that for  security reasons, we do not directly supply passwords following a request unless the sender's identity can be unambiguously identified. (Yes, other people do try to get your password). This means that we will only send your password to an e-mail address already listed on your assignment page or to a school-based e-mail address that clearly identifies you and the school.